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Hassle-free returns 30-day postage paid returns
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Return and Refund Policy

Return the goods

While we hope you'll love your star projector, we also realize that sometimes people do need to return items. Hope we can still be friends! In the meantime, here's everything you need to know about returning your product.
30-Day Money Back Guarantee: We accept returns within 30 days of delivery. After this time, we will not be able to provide you with a refund.
We only accept returns in original packaging. Your item should also be in the same condition you received it.
We need to see proof of purchase. The easiest way to send it to us is to print your email receipt and include it with your return.
You will be responsible for paying return costs.
Please note: We do not accept returns on gift cards/promotional cards. For more information about returns, exchanges, damaged items, cancellations and gift cards, please see our Terms and Conditions of Sale.

Refund

Once we receive your return email, we will send you an email notification. If approved, your refund will automatically be applied to your original payment method. This process may take several days.
We may only be able to issue partial refunds for items that are not in original condition.
The cost of the expedited shipping option is non-refundable once the order has been shipped.
If it's been a few days since your refund was approved and you still haven't received your refund, please contact your credit card company and bank. They may be able to provide you with more information about why your refund has not been processed. If they are unable to assist, please contact us at service@ktvhomes.com

Cancellations

Part of what makes ordering from ktvhomes so convenient is that we work hard to create your custom crystal as quickly as possible without sacrificing attention to detail. This means that, if you want to cancel your order, you’ll need to let us know ASAP. That way, we can put the brakes on production before we get too far. Email us at service@ktvhomes.com and let us know your reason for wanting to cancel. 
If your order is ready to ship or partially ready when we receive your request, we may not be able to cancel it. 

Missing Packages

If your package doesn’t arrive by its estimated delivery date, the first thing you should do is check its status online. You can enter your tracking number or your name and email address here to see if your item is still in transit. If the site claims your package was delivered, check with your neighbors and make sure it wasn’t dropped off at the wrong address. 
Once you have ruled out the possibility of shipping delays or mis-delivery, please contact us at service@ktvhomes.com within 48 hours of the date you receive your package. We may be able to locate your package or recreate your item.

Damaged items

We do our best to ensure your items are safe during shipping, but accidents can still happen. If you receive a damaged product in the mail, we may be able to send you a replacement. Before we continue, you need to do the following.
Open the package after it arrives. Once the item has been delivered you will have 48 hours to notify us of any damage. The earlier you check it out, the more likely we are to be able to help you if any problems arise.
Send us photos of the damage. In order to determine the best disposal method, we need to evaluate the condition of your item. We also need to see photos of the packaging materials and shipping container upon arrival. You can send photos to us via email: service@ktvhomes.com.